Dharani Priya, G., and G. Jabarethina. “A Study on Sustainable Competitive Advantage by Managing Service Quality at a Multi Speciality Corporate Hospital, Chennai”. Prabandhan: Indian Journal of Management 9, no. 7 (July 1, 2016): 36–48. Accessed April 5, 2026. https://indianjournalofeconomicsandresearch.com/index.php/pijom/article/view/97787.